In Focus: Conflict Management & Communications

The holder of this certificate has attended a vocational training course, conducted by IVEPE-SEV Lifelong Learning Training Center (License Nr. 1111-1058)

Syllabus

• Experience: Creating the customer experience and influencing decisions
• Influence: influence techniques based on the science of psychology and leading to mutually beneficial collaborations
• Emotional intelligence and emotion management:
• The power of emotion in communication and creating a positive climate of collaboration
• Conflicts and grievances:The basic components that define every interpersonal conflict and its management. Data analysis and strategic dispute resolution formation
• In focus: change. The internal changes needed to make good communication and conflict resolution practices part of everyday life