Team Leaders' Professional Competencies Development School

The holder of this certificate has attended a vocational training course, conducted by IVEPE-SEV Lifelong Learning Training Center (License Nr. 1111-1058)

Syllabus

Personal Competencies

• Self-Awareness and Self-Regulation: The impact of our behavior on the team and the business. Knowledge and evaluation of personal feelings, thoughts, values, behaviors, stereotypes. Self and relationship management.  Self development leads to team development. Cultivating the logic of resilience, optimism, self-improvement through challenges. Professional Ethics. Integrity. Justice. Management of ethical dilemmas. Emotional intelligence. Social sensitivity
• Flexibility and Adaptability: Understanding and managing the change. Attitude towards challenges.Examining new data and Understanding new approaches, ideas, strategies, tools, framework and taking action to exploit change and improve through it. Using change to achieve goals. Developing Personal Resilience. Working under pressure / managing stress. Avoiding emotional exhaustion
• Well being:Time and  Stress Management. Task Prioritization. Integrity & equal management of employees, Business Ethics, Dignity, Trust. Separation of professional - personal relationships. Taking responsibility for the role. The end of the Blame-game

Social Competencies

• Effective Communication: Communication Barriers.Active Listening and Articulating Clear Messages. Communication Strategies Adapted to Context and Content. Communicating with Other Departments and Suppliers. Discussing Performance and Behavior Issues in Alignment with Business Principles and Goals. Managing Difficult Conversations. Feedback to Team Members. 
• Cooperation: Benefits and Characteristics of effective teams. Team Building. Creating a team culture and value system. Commitment to teamwork with respect for members. Team dynamics, the role of the coordinator, group decisions. Analysis of roles and responsibilities. Collaboration to achieve common goals. Development of trusting relationships in the team. Team leadership. Coordination and organization of teams and tasks. Setting priorities. Monitoring progress of tasks. Follow-up and evaluation. The role of the job description. Monitoring and support without micromanagement. Supporting team members. Induction- Training and integrating new members